Terms, delivery & returns

Last updated: 11 November 2026

These terms explain how ordering from Noorya Gift works. Noorya Gift is a gift box business based at Kongahawatta, Hanwella 10650, Sri Lanka. By placing an order, you agree to these terms.

Ordering

Orders are placed by messaging us on WhatsApp at +94 74 123 6394.
Before you pay, we confirm the gift box, its price, the delivery address and the delivery charge.
Your order is confirmed once we have agreed these details with you and, for bank transfers, received your payment.
Gift box contents can vary with availability. If an item is unavailable, we will suggest a similar item of the same or higher value before we pack your box.

Prices and payment

All prices are in Sri Lankan rupees (Rs). Delivery charges are added on top of the gift box price.
You can pay by bank transfer. We send our bank details on WhatsApp when you order.
You can also choose cash on delivery and pay the courier when your gift box arrives.

Delivery

We deliver to all areas of Sri Lanka.
Delivery usually takes 3 to 5 days after your order is confirmed. Delays can sometimes happen during holidays or bad weather, and we will let you know if they do.
The delivery charge depends on the city. We tell you the exact charge before you pay.
Please make sure the address and phone number you give us are correct, so the courier can reach the receiver.

Returns, damage and refunds

Because every gift box is packed especially for you, we cannot accept returns of gift boxes that have been opened and used.
If your gift box arrives damaged, or something is missing or wrong, please message us on WhatsApp within 2 days of delivery with a photo. We will send a replacement for the affected item or give you a refund for it.
If you need to cancel an order, please message us before it is sent. If you paid by bank transfer, we will refund the full amount to your bank account.

Contact

Noorya Gift, Kongahawatta, Hanwella 10650, Sri Lanka
WhatsApp and phone: +94 74 123 6394
Email: nooryagift@gmail.com